There are a number of expert, independent organisations that can guide you on your consumer rights

North

• Consumer Council for Northern Ireland is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers.  Further information >>
• Consumerline is a one stop shop offering free help and advice to Northern Ireland consumers on a range of subjects.  Further information >>

South

• The Citizens Information website is an excellent source of information on a wide range of consumer issues.  Further information >>
• Competition and Consumer Protection Commission offers free and impartial advice to consumers. Further information >>

Cross-border issues

The UK International Consumer Centre(opens in new tab) and the European Consumer Centre Ireland(opens in new tab) offers advice on consumer rights when buying goods and services from another European country. The ECC can also liaise directly with a trader in another European country on your behalf if necessary.  The service is free and confidential.

See also

Consumer Council report – Expected impact of Brexit on NI consumers

Page last checked on 26 November 2020

This webpage is for general information purposes only and while we endeavour to keep it up-to-date, errors may occur. It is very important that you check with the relevant body to ensure the information is current and is applicable to your situation.

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