When you use your mobile phone in other EU countries – to call, text (send SMS messages) or go online – there’s a limit on what your operator can charge you.
Throughout the EU, the “Eurotariff” for roaming means the cost of using these services is capped – to put a stop to excessive prices.
The maximum tariffs for calls, texts and going online (data download) are:
|1 July 2014||30 April 2016||15 June 2017**|
|Outgoing voice calls (per minute)||€0.19||domestic price + up to €0.05||no extra roaming fee, same as domestic price|
|Incoming voice calls (per minute)||€0.05||€0.0114|
|Outgoing texts (per text)||€0.06||domestic price + up to €0.02|
|Online (data download, per MB*)||€0.20||domestic price + up to €0.05|
* The cap is per MB but you will be charged per Kilobyte used.
Prices exclude VAT.
** Roaming charges will no longer apply, as long as you are using your phone abroad temporarily. Providers can still charge you for using your SIM card in another country permanently.
These price caps apply to everybody – unless you have opted for a specific service or package. Of course, your provider is free to offer you cheaper rates, so it pays to look out for good deals.
For more detailed information on country-specific issues, you can contact the relevant national regulatory authority.
Notification of prices
When you cross a border within the EU, your mobile operator must send you a text telling you the price for making and receiving calls, texting and going online (data download) in the EU country you’ve just entered.
Protection against “bill shock”
To protect you against excessive data roaming bills, the volume of downloaded data on your mobile device is capped, worldwide, at €50 (or the equivalent in another currency), unless you have agreed to a different limit with your operator. You will also receive a warning when you reach 80% of this agreed limit.
No more running up big roaming bills by accident
Aniko, from Hungary, uses lots of apps on her smartphone: music streaming services, social networks for staying in touch with friends and maps to find shops & restaurants. On holiday in Greece, she forgets to switch off the automatic updates on her smartphone. But she doesn’t need to worry about accidentally running up a huge bill: unless she agrees differently with her mobile operator, the cost of her data roaming is automatically capped at €50 (plus VAT).
What to do if things go wrong
If you think your service provider has breached your rights as regards these prices and conditions for roaming services:
- contact the service provider/vendor pointing out your rights and their obligations and ask them to solve the problem before you’re forced to take the matter further.
- if you’re not satisfied with your provider’s response, you can contact the relevant national regulatory authorities . They may have the power to resolve the dispute. In many cases, they have set up special procedures and sort things out fairly and quickly. You can submit complaints to them about terms & conditions, quality of service, access to networks and services, and roaming services.
Page last checked: July 2016
This webpage is for general information purposes only and while we endeavour to keep it up-to-date, errors may occur. It is very important that you check with the relevant body to ensure the information is current and is applicable to your situation: – North / South
If you would like to suggest amendments or highlight new information that could be useful to others please don’t hesitate to get in touch.