About Us

In 2001 the North South Ministerial Council published a Study of Obstacles to Mobility, which explored the wide range of obstacles which hindered people moving across the Irish border to live and work. The report presented 50 recommendations / solutions and of relevance is the second recommendation which was:

A one-stop cross-border mobility information website should be established which would provide comprehensive and easily accessible information on key aspects of jobs, learning opportunities and living conditions on both sides of the border.

This would be linked with European Commission proposals for development of such a site on a pan-European basis. This site should also provide linkages to websites for government departments as well as representative agencies and voluntary groups.’

In response to this recommendation the NSMC Joint Secretariat, on behalf of the Office of the First Minister and the Deputy First Minister (OFMDFM and Department of Foreign Affairs (DFA), awarded a contract, to the Centre for Cross-Border Studies (CCBS)to develop a Cross-border Mobility website (www.borderpeople.info) as a central access point for all cross-border mobility information on the island of Ireland. The project was initially funded in 2007 by the EU PEACE Programme and then developed with EU INTERREG funding.  It is currently funded by the Department of Foreign Affairs and Trade’s Reconciliation Fund.

The Border People website is recognised as an important source of cross-border citizens’ information and advice on the island of Ireland.  It provides practical information for people crossing the border to live, work, study or retire. It provides a signposting service to a wide range of (single jurisdiction) information sources, the most popular of which are in the areas of social security, taxation, welfare benefits, healthcare, pensions, and motoring.

As well as providing information to citizens the Border People project has actively engaged with policy and decision makers. Raymond McCartney MLA wrote in support:

As an elected representative I receive regular enquiries from constituents on cross-border issues. These issues can be as varied as cross-border banking, health and education services, crossborder travel, VRT, benefit enquiries and visa enquiries. We have used the Border People project on a number of occasions to access information and advice and we have also referred constituents directly to this service.

Although Border People is predominately a signposting information service, the project receives approximately 60 direct enquiries per month, via the website, email and telephone. The majority are usually of a complex nature and the amount of misinformation given to the public by for example local social welfare, health agencies and tax offices is driving a large number of the enquiries.

Examples of misinformation given to individuals by officials:

  • Job seekers in the South having their benefit stopped when they take part time work in the North
  • A cross-border worker being refused access to company pension
  • A cross-border worker being refused social welfare
  • Illness benefit being refused
  • Child Tax Credits stopped due to the family living in the South
  • Cross-border worker being refused adoption benefit due to the adoption being classed as ‘foreign’
  • Conflicting tax information given from tax offices
  • Cross-border worker being denied automatic entitlement to Irish Medical card

One cross border worker stated ….

“With the support of the Border People, I successfully appealed an incorrect decision made by the HSE regarding my right to a medical card given the fact I reside in the south but work in the north.”

There has always been a ‘knowledge gap’ between the two citizens information systems, with information providers in each jurisdiction having a very limited knowledge of the system on the other side of the border.  Furthermore there is currently no formal training for information providers in any area of cross-border mobility information by any of the agencies involved.   As a result the Border People project aims to embed, through training, the provision of cross-border information into the practices of mainstream information providers on both sides of the border.

Behind the scenes the Centre for Cross Border Studies is advised and guided by members of the cross-border Advisory Group

  1. Centre for Cross-Border Studies
  2. North South Ministerial Council Joint Secretariat
  3. Citizens Information Board (Ireland)
  4. Citizens Advice Bureaux (Northern Ireland)
  5. NI Social Security Agency
  6. Department of Social Protection
  7. EURES Cross Border Partnership
  8. Law Centre NI

The Border People project is a clear example of cross-border cooperation at its most pragmatic and sensible: a means of making government departments, information and advice providers and the general public in both Irish jurisdictions more knowledgeable and thus more effective in dealing with practical obstacles to cross-border mobility.

For further information please contact Annmarie O’Kane, Border People Manager, borderpeople@qub.ac.uk or Tel 028 3751 5291


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